Now Hiring - Insurance Account Executive II in Somerville, MA

For over 30 years, Mass General Brigham Health Plan has delivered value to our members and worked to improve access
to care and coverage. As a member of Mass General Brigham, Mass General Brigham Health Plan is at the forefront
of innovation, advancing a highly integrated model of value-based care with one of the world’s leading health care
systems. Together, we are transforming the customer experience, keeping our members and patients at the center of
everything we do. Bring your unique talents and join us as we strive to create a world where all people live healthier lives.
The Account Executive II is responsible for all aspects of account management, while maintaining positive and productive
customer and broker relationships.
Essential Functions(List key responsibilities in order of importance and/or frequency.)

• Acts as primary relationship manager for assigned CRC employer accounts and brokers to cultivate positive

relationships

• Act as a customer advocate in providing assistance to resolve client’s issues
• Responsible for maintaining membership and account retention levels for an assigned CRC book of business
• Proactively assess client’s needs and develop solutions to exceed client expectations
• Develops annual account plans and recommends strategies for account growth and retention
• Works strategically with Director and UW on book of business outlook; challenges and opportunities.
• Coordinates with account support teams and other internal departments as necessary to resolve client issues
• Documents all client activities in CRM
• Ensures that rate renewal and contract addendum process is completed in a timely manner
• Oversees all aspects of open enrollment, including participating in and staffing enrollment fairs as well as preparing and

delivering presentations

• Hold self and others accountable to meet commitments
• Build strong customer relationships and deliver solutions that meet customer expectations; establish and maintain

effective customer relationships – both internal as well as external.

• Visit client two times a year, minimally.
• Hold self and others accountable to meet commitments.
• Ensure diversity, equity, and inclusion are integrated as a guiding principle.
• Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.

Build strong relationships and infrastructures that designate Mass General Brigham as a people-first organization.

Minimum Requirements(Please describe minimum requirements of competent performance for current position as if
vacant. Focus on position requirements only, indicating necessary versus desired credentials, areas of concentration, and
experience)
Knowledge and Education
Required:

• Bachelors Degree or the equivalent combination of training and experience, plus 3-5 years of related experience.
• Licensed to sell Health and Disability Insurance in Massachusetts

Experience
Required:

• 3-5 years of account management experience

Preferred/Desired:

• Considerable relationship and client management experience
• Prior health plan large group account management experience
• Success working with brokers/consultants

Incumbent/Candidate Profile:
Skills/Competencies

• Demonstrate Mass General Brigham Health Plans’ core brand principles of always listening, challenging conventions,

and providing value.

• Strong aptitude for technology-based solutions.
• Ability to inject energy, when and where it’s needed.
• Respect the talent and unique contribution of every individual, and treat all people in a fair and equitable manner.
• Exercise self-awareness; monitor impact on others; be receptive to and seek out feedback; use self-discipline to adjust to

feedback.

• Be accountable for delivering high-quality work. Act with a clear sense of ownership.
• Bring fresh ideas forward by actively listening to and working with employees and the people we serve.

Certification or Conditions of Employment

• Pre-employment background check
• CORI background check, if applicable

Other Skills